Emma took a deep breath, feeling the weight of the situation. “I believe you, Megan. I know you wouldn’t deliberately do anything wrong. But we need to address this properly and uncover why this woman is accusing us online.”
Emma’s gut was saying that there was more to the situation than just bad service. Emma and Megan sat down to review the client’s records. Emma and Megan decided to dive deeper, determined to get to the bottom of the situation.