Emma asked Megan to explain the entire procedure she had used. After listening carefully, she realized Megan hadn’t actually done anything wrong. However, for the sake of her business’s reputation, she pressed further, “Did you use the correct products and provide an in-depth hair consultation?”
“Yes, I did,” Megan insisted. “I even double-checked everything to make sure I was doing it right. I’m so sorry, Emma. I never intended for this to happen. I apologized to the client profusely and thought the issue was resolved when she left, but it seems like it wasn’t.”