Next morning, Megan came to see Emma as soon as she clocked in for work. Emma could see the worry etched on her face. “Megan, I need to talk to you about the platinum blonde client who left a scathing review online,” Emma began, her voice calm but firm.
Megan nodded, her eyes downcast. “I remember her. She came in two days before the incident with the old lady. From the start, she was a difficult customer, arriving with a bad attitude and being rude throughout the appointment. I did everything by the book, but she just wasn’t pleased. After the treatment, she was furious and blamed me for the damage.”