Laura hesitated on the other end of the line. “Actually, Emma, there was an incident a few months ago. It was handled by one of the junior stylists, Megan. The client seemed to have various complaints. I thought it was resolved, but I guess it wasn’t.”
Emma felt a knot form in her stomach. She had trusted her staff to handle every client with care and professionalism, and this revelation was troubling. “Laura, can you ask Megan to come to the salon early tomorrow and speak with me about this?”