As she scrolled through the reviews, Emma thought she’d finally have all the answers. But what she discovered was more than just a backlash over a bad haircut. One scathing reviewer claimed they had come to “The Hair Affair” for platinum blonde hair, but their hair had fallen off afterward due to the stylists’ mistakes. Emma didn’t know about this incident at all!
Her heart pounded as she read the review in detail. The reviewer described how their hair had become brittle and broken, and had started falling off in clumps. She accused the stylist of using the wrong products and not following proper procedures. The review had garnered numerous comments, likes, and retweets, amplifying its impact.