“I wanted to apologize for what happened at the salon,” Emma began, her voice trembling slightly. “I was exhausted that day, and I didn’t give you the care you deserved. I should have been more considerate about your feelings and not let my staff talk about you behind your back. I’m truly sorry. Please forgive me!”
Mrs. Henderson’s expression softened, but her eyes remained guarded. “I appreciate your apology, Emma. It was a difficult experience for me, and I felt quite humiliated. But seeing how earnest you are, I’ll forgive you.”