“So, because the flight is oversold, I’m the one who suffers?” he asked, his voice tense with frustration. “Am I expected to spend the next five hours squeezed into this cramped seat, barely any space for my legs?” Aware of the turning heads and curious glances from nearby passengers, he took a deep breath, striving to keep his composure.
“I know this is frustrating, Mr. Williams,” the agent replied. “As compensation, we can offer you a full refund for the difference in fare between business and economy, as well as a voucher for a future flight.” Carl shook his head. A voucher wasn’t going to relax his frazzled nerves or ease his exhaustion after the taxing business trip he’d just been through.