The agent nodded, her expression sympathetic. “Yes, I understand you booked a seat in business class. Unfortunately we’ve had several passengers with upgraded tickets show up for this flight, more than we have space for. I’m so sorry for the inconvenience, but we will need to move you to economy for this flight.”
Carl clenched his jaw, trying to hold back his rising anger. This was unbelievable. After endless days of stressful meetings and high-pressure negotiations, he had been looking forward to a peaceful flight home in the spacious business class cabin.