But as he approached the desk, the gate agent gave him an apologetic look. “Sir, it seems there’s been an issue with our seating. The flight is overbooked, and we don’t have any more space in business class.”
Carl felt his excitement turning into frustration. After all the hard work he had put into his work project, now this? He took a deep breath to steady his voice. “What do you mean overbooked? I paid for a business class seat weeks ago.”