A plan
As Jessica looked at the girl’s damaged hair, she felt a deep connection to her and knew she had to help in any way she could. Instead of asking the girl to open up about her struggles, Jessica began to talk about her own difficult childhood. As the girl listened, Jessica came up with a plan to treat the girl’s hair. Jessica realized that if she applied a special treatment to the affected areas, it would untangle the hair without causing the girl any discomfort. She knew that treatment contained harmful chemicals and were not meant to be applied directly to the scalp, so she had to be extremely careful.