Shocked
When they entered the store, Ruth was shocked by what she saw. She had expected that there would be a number of people in front of the store and that she might have to wait a few minutes, but she had not expected this.
Before her, she saw a long line of people from the sliding doors of the store to the sidewalk and beyond. For a minute she thought about going home but then she quickly changed her mind. She gave herself a pep talk and kept reminding herself that she did this for her beloved grandson who deserved the world. With that motivational thought, she joined the back of the line.