As Susan’s calm professionalism shifted to concern and curiosity, she answered the call swiftly. Her mind raced, trying to figure out why the child kept calling and what might be wrong. From her experience, she knew that repeated calls were rarely just pranks.
Concern replaced her earlier dismissal. “911, what’s your emergency?” Susan answered quickly, her voice now laced with genuine worry. “I want a pizza,” the little voice pleaded once more. “I am hungry.” This time, Susan’s heart skipped a beat.