Still unsure of what to do exactly, Claire’s feet started moving without her realizing it. She walked up to Dave and Alexander and greeted Alexander like she used to do with all customers: “Good afternoon, Mr. Kincade,” she said with a soft voice. She glanced at Dave, but decided not to greet him. She was desperately trying to balance this difficult situation of not wanting to disobey her boss, but also not wanting to lose an important customer.
Alexander nodded at Claire and greeted her with “Afternoon, Miss…? “Claire, sir. Claire Thompson,” she replied, filling in the blank. Despite her inner conflict about how to handle this interaction, she came across confident and professional. She tried to focus on the conversation with Mr. Kincade, but also keep an eye on Dave to make sure he wouldn’t cause any trouble again.