He felt his carefully planned journey home falling apart. “This is unacceptable,” he said sharply. “I expect much better service than this.” With a weary sigh, he turned and headed toward the lounge seat.
He thought miserably about how his hopes for a relaxing end to his work trip had been dashed. Now he faced an additional hour of waiting for the next bus, followed by five stressful hours cramped into a tight seat, with all prospects of comfort and rest gone.